CarLens
Support
Do you have a question or a problem with CarLens? Here is how to write to us and how to do the most common tasks. The app is currently only in Spanish, so the steps give the name of each button as it appears in the app, with its translation in brackets.
Contact
Write to us at this address:
You can also write to us from the app: in Settings, tap Contact. If your question is about your account, please write from the email address you signed up with.
Never send us your password: we do not need it to help you.
Cancelling a subscription
CarLens subscriptions, when they become available, will be bought and managed through Apple, so you cancel them on your iPhone, not inside the app. For now, the app does not let you buy anything.
To cancel a subscription:
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Choose CarLens and tap Cancel Subscription.
If you are signed in to CarLens, you can also get there from the app: in Settings, tap Account and then Manage subscription.
Deleting the app does not cancel the subscription. Charges, renewals and refunds are handled by Apple, and the conditions are in the Terms of Use:
Deleting your account
Deleting your account does not cancel your Apple subscription
If you have a subscription, cancel it in your iPhone’s Settings, as explained above. Deleting your CarLens account does not cancel it or refund you.
You can delete your account from the app itself, while signed in:
- Open CarLens and go to Settings.
- Tap Account and, at the bottom of the screen, Delete account.
- Type ELIMINAR and tap Delete my account.
- Confirm by tapping Delete in the alert.
Your account is deleted for good and cannot be undone. Your collection and its photos are not deleted, because they are stored only on your iPhone: they stay there until you delete the app. The Privacy Policy explains which data is deleted from our server:
If you cannot sign in or have any trouble deleting your account, write to us.