Terms of Use

1. Acceptance of these terms

By downloading, installing or using CarLens you accept these terms. If you do not agree with them, do not use the app.

These terms are complemented by our Privacy Policy, which explains what data is processed and how. Purchases made through the App Store are also governed by Apple terms.

2. What CarLens is

CarLens identifies cars from a photograph. With the photo you take or choose, the app tells you the make, model, generation and approximate years of the vehicle, along with an estimate of its market price.

You can save identified cars in a collection, mark them as favourites and complete a brand album. The collection and its photos are stored only on your device.

The first time you open the app we ask you four questions to personalise it, such as the type of cars you like or your favourite brand. Your answers are stored only on your device, as explained in the Privacy Policy.

To identify each photo, the app sends it to our server, which in turn sends it to an artificial intelligence provider, as described in the Privacy Policy.

3. Minimum age

You must be at least 14 to use CarLens.

The first time you open the app we ask for your age range. If you indicate that you are under 14, you will not be able to use it.

If you are a minor under the law of your country, you may only use the app with the authorisation of your parent or legal guardian, who accepts these terms on your behalf and is responsible for the use you make of it, including purchases. We recommend that families use Apple parental controls to manage in-app purchases.

4. Your account

You need an account to identify cars, created with an email address and a password. Without an account you can browse the app, but not identify.

• Accurate details. You must use a real email address of your own that you can access: that is where the confirmation and, if you need it, the password reset are sent.
• One account per person. Do not create additional accounts to get the free allowance again or to circumvent the limits in this document.
• Your password is yours. You are responsible for keeping it secret and for what happens in your account. If you think someone has accessed it, change it from the app and let us know.
• Name. You can add a name so that the app greets you. Do not use someone else name, offensive wording or contact details.
• Delete it whenever you want. You can delete your account from the app itself, in Settings, under Account. It is really deleted and cannot be undone.

Your collection and its photos live on your device, not in your account: they are not synchronised across devices, you do not get them back by signing in on another phone, and they stay there if you sign out or delete your account.

5. Free use

Each account includes 1 free identification, so that you can try the service before deciding whether to subscribe.

• It only counts if there is a car. The free identification is used up when the app recognises a car in your photo. If there is no car in the photo, it is not used.
• With a cap on attempts. Each photo that is actually analysed uses one of the 5 attempts attached to the free allowance, whether there is a car or not. Once they run out, a subscription is required to keep identifying.
• Tied to your account. The count is kept on our server and is attached to your account, not to the device: reinstalling the app or changing phone does not reset it.

6. Subscriptions and payments

CarLens may offer subscription plans, with periods and prices shown in the app and in the App Store before you confirm the purchase. While they are not available, the app does not allow you to buy anything and use is limited to what is described in the previous section.

When subscriptions are available, the following will apply:

• Price and taxes. The price of each plan is shown in your country currency, with taxes included where applicable. Payment is charged to your Apple Account when you confirm the purchase. We do not receive or process your payment details.
• Automatic renewal. The subscription renews automatically at the end of each period, for the same duration and at the current price, unless you cancel at least 24 hours before the current period ends. The renewal amount is charged within the 24 hours before that moment.
• How to cancel. You can cancel whenever you want from your iPhone settings: tap your name and then Subscriptions. Cancellation takes effect at the end of the period already paid for, and you keep access until then. Deleting the app does not cancel the subscription.
• Refunds. Payments are handled by Apple, and refund requests are processed with Apple under its terms. We cannot issue refunds. You can request them at reportaproblem.apple.com.
• Price changes. If we change the price of a plan, Apple will notify you in advance and, where the law requires it, will ask for your consent before applying it.
• Tied to your CarLens account. You need to be signed in to subscribe, because the subscription is linked to one CarLens account at a time: the account you buy it with. If you later restore it from another CarLens account with the same Apple Account, it will move to that other account and the previous one will no longer have it.
• Restoring a subscription. If you change device, you will be able to restore an active subscription from the app using the same Apple Account.

reportaproblem.apple.com

7. Free trial

CarLens may offer, at certain times and on certain plans, a free trial period, but one is not always available. When one is offered, the conditions in this section apply, and before it starts you will see in the app and in the App Store how long it lasts, which plan it applies to and what price will be charged afterwards.

• First subscription only. The free trial is an introductory offer for those subscribing to CarLens for the first time. Whether you are eligible is determined by Apple, based on the purchase history of your Apple Account: if you have already had a CarLens subscription or have already used the trial, it may not be offered to you, even if you change device or reinstall the app.
• Charge when it ends. When the trial ends, the subscription automatically becomes a paid one: the price of the corresponding plan is charged to your Apple Account, and it then renews like any other subscription, unless you cancelled beforehand.
• How to cancel in time. So that you are not charged, cancel the subscription in your Apple Account settings at least 24 hours before the trial ends: on your iPhone, open Settings, tap your name and then Subscriptions. Deleting the app does not cancel the trial or the subscription.
• If you subscribe during the trial. If you take out a paid subscription while the trial is running, the unused part of the trial is lost.
• Managed by Apple. The trial and the subscription are purchased, charged and managed through Apple, under its terms. CarLens does not process payments, does not determine whether your account is eligible for the trial and cannot cancel or modify your subscription: those actions are taken from your Apple Account.

8. Usage limits

With an active subscription, whichever the plan, CarLens includes up to 150 identifications per calendar month, more than enough for any personal use. This fair use limit exists to keep the service available for everyone and to prevent abuse. As with free use, an identification only counts when the app recognises a car in your photo.

The count is kept on our server and is tied to your account: reinstalling the app or changing phone does not reset it. It resets on the 1st of each month at 00:00, Spanish mainland time. If you reach the limit, you will not be able to make more identifications until then, but your subscription stays active, and the app tells you the date from which you can identify cars again.

In addition, with or without a plan, you can send up to 40 photos for identification per day. Here every photo counts, whether or not a car is recognised, because each one is analysed. The count resets every day at 00:00 UTC. If you reach it, the app tells you and you can try again the next day; it does not use up monthly identifications or free use.

We may also apply technical limits for security reasons, such as a maximum number of consecutive requests, to protect the service.

9. Acceptable use

You agree to use CarLens lawfully and in good faith. In particular, you may not:

• send photos with unlawful content, or content that infringes third-party rights such as privacy, image rights or intellectual property;
• copy, decompile or reverse engineer the app or the service, or attempt to extract its code, its instructions or its internal workings, except to the extent expressly permitted by law;
• automate use of the app or the service through bots, scripts or other means, or send requests in bulk;
• circumvent usage limits, technical measures or payments, or access the service by means other than the app;
• create accounts in bulk or in an automated way, or use other people accounts;
• overload the service or that of our providers, interfere with its operation or compromise its security;
• resell the service or use it to offer identifications or valuations to third parties.

10. Your photos

The photos you send remain yours. We acquire no rights over them.

By sending a photo you grant us only the licence needed to process it and return the result: a free, non-exclusive, worldwide licence limited to that purpose, which includes sending it to the providers involved in the identification and which ends when the process is complete. We do not store your photos on our servers or use them for any other purpose, such as advertising or training models.

You are responsible for having the right to use the photos you send. We recommend framing the car and avoiding other people or number plates in the shot.

11. Nature of the results

The identifications and prices shown by CarLens are estimates generated automatically by artificial intelligence models from a single image. They are not valuations, expert appraisals, technical reports or professional advice of any kind.

They may contain errors. The app may be wrong about the make, model, generation or year, and the estimated price may be far from the actual value of the vehicle. The confidence level shown is also an estimate, and does not guarantee that the result is correct.

The price is an approximate reference for the Spanish second-hand vehicle market, calculated in euros; in other currencies it is shown converted using European Central Bank exchange rates. It does not take into account the specific condition of the vehicle, its mileage, its equipment, its history or local market conditions.

For that reason, the results must not be used as a basis for buying, selling, financing, insuring or valuing a vehicle, or for any legal or administrative procedure. For those decisions, turn to qualified professionals and official sources.

12. Intellectual property and trade marks

The app, its design, its code, its texts and its graphic elements belong to us or are used under licence, and are protected by intellectual and industrial property laws.

We grant you a personal, non-exclusive, non-transferable and revocable licence to use CarLens on Apple devices that you own or control, for personal, non-commercial purposes, in accordance with these terms and the App Store usage rules.

The names, trade marks and logos of car manufacturers that appear in the app belong to their respective owners. We show them solely for identification purposes, to indicate the make of a car and in the brand album, and their presence does not imply any association, sponsorship or endorsement by those manufacturers. CarLens is not affiliated with any manufacturer.

13. Availability and changes to the service

We work to keep CarLens running continuously, but we cannot guarantee it: the service depends on your internet connection and on external providers, and may be interrupted by maintenance, technical failures or causes beyond our control.

We may improve, modify or withdraw features of the app. If a change significantly reduces what your subscription offers, we will give you reasonable notice and you will be able to cancel it.

14. Changes to these terms

We may update these terms, for example because of changes to the app or to the law. The date of the last update appears at the top. If the changes are significant, we will tell you in the app before they take effect. If you continue using CarLens afterwards, we will understand that you accept them; if you do not agree, you can stop using the app and cancel your subscription.

15. Suspension and closing your account

You can stop using CarLens at any time. You can sign out, delete your account from Settings, under Account, and uninstall the app. If you have a subscription, remember to cancel it as well in your Apple Account settings: deleting your CarLens account does not cancel it.

When you delete your account, your email address, your password, your name and your free use counter are removed from our server. Your collection, its photos and your profile picture remain on the device until you delete the app.

We may suspend or limit your access to the service, proportionately, if you breach these terms, in particular the acceptable use rules or the usage limits, or where it is necessary to protect the service, other users or third parties. If the breach is serious or repeated, we may close the account; we will tell you unless the law prevents us from doing so.

Clauses that by their nature must continue to apply after termination, such as those on intellectual property, disclaimer of warranties, limitation of liability and governing law, will remain in force.

16. Disclaimer of warranties

To the extent permitted by law, CarLens is provided "as is" and "as available", without warranties of any kind as to the accuracy of the results, their fitness for a particular purpose or the uninterrupted operation of the service.

None of the above limits the warranties and rights the law grants you as a consumer and that cannot be excluded, such as the legal guarantee of conformity for digital content and services.

17. Limitation of liability

To the extent permitted by law, we are not liable for:

• the decisions you make based on the results of the app;
• indirect damages, loss of profit or loss of business opportunities;
• the loss of the data stored on your device: as your collection and its photos exist only there, we cannot recover them if you delete the app or lose the device;
• interruptions or failures caused by third parties, such as your telecoms operator, Apple or our providers.

Except in the cases set out in the following paragraph, our total liability to you for any claim relating to CarLens will not exceed the amount you have paid for the subscription in the twelve months before the event giving rise to it.

These limitations do not apply to damages caused by wilful misconduct or gross negligence, to death or personal injury caused by negligence, or to any other case in which the law does not allow liability to be limited or excluded, and they leave intact the rights granted to you by consumer protection law.

18. Apple-related terms

If you downloaded CarLens from the App Store, the following also applies:

• These terms are entered into between you and us, and not with Apple. Apple is not responsible for the app or its content.
• The licence to use the app is limited to Apple-branded devices that you own or control, in accordance with the usage rules of the Apple Media Services Terms and Conditions, except for access allowed by Family Sharing.
• We are solely responsible for the maintenance and support of the app. Apple has no obligation to provide them.
• If the app fails to conform to any applicable warranty, you may notify Apple, which will refund the purchase price, if any. To the extent permitted by law, Apple will have no other warranty obligation with respect to the app.
• We, and not Apple, are responsible for addressing any claim relating to the app or its use, including product liability claims, claims of failure to comply with legal or regulatory requirements, and claims based on consumer protection or privacy law.
• If a third party alleges that the app or your use of it infringes their intellectual property rights, we, and not Apple, will be responsible for investigating, defending, settling and discharging that claim.
• You represent that you are not located in a country subject to a US Government embargo or designated by it as supporting terrorism, and that you are not listed on any US Government list of prohibited or restricted parties.
• When using the app you must comply with any applicable third-party terms, such as those of your telecoms operator.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, will have the right to enforce them against you.

19. Governing law and consumer rights

These terms are governed by the laws of Spain. Any dispute will be submitted to the courts of Spain.

If you are a consumer, this choice does not deprive you of the protection granted by the mandatory rules of the country in which you reside, and you may bring your claim before the courts of your domicile.

As a consumer in the European Union or the United Kingdom you generally have fourteen days to withdraw from a distance contract. For digital content supplied immediately, that right is lost once supply has begun with your express consent and your acknowledgement that you lose it, which is what happens when you download a subscription and start using it.

In any case, it is Apple that sells the subscription: withdrawal and refunds are requested from Apple, under its terms, which recognise the rights of consumers in the European Union and the United Kingdom.

If you have a complaint, write to us first: that is usually where it gets resolved. We are not signed up to any consumer arbitration board or any other alternative dispute resolution body, so we cannot refer you to one. You can, however, take your complaint to the consumer authorities of your place of residence.

The European online dispute resolution platform stopped operating on 20 July 2025, when Regulation (EU) No 524/2013 was repealed. In its place, the European Commission keeps the list of notified alternative dispute resolution bodies for each country, and if you bought from another country in the European Union, Iceland or Norway, the European Consumer Centre in your country gives you information and advice free of charge (the ECC-Net network).

Alternative dispute resolution bodies, by country

European Consumer Centres Network (ECC-Net)

20. Contact

For any question about these terms or about the app, you can contact us by writing to carlens.support@gmail.com.

• Owner: Óliver Álvarez
• Tax ID: 35623134K
• Address: Xose María Cao 39, 27891 Cervo, Lugo, España

carlens.support@gmail.com